AI receptionist
Answers the calls nobody caught
Answer every call without a person on the phone. The AI receptionist picks up in your business’s voice, talks to the caller, offers real free times from the calendar, books the appointment and texts the confirmation. The recording and a summary land on the customer’s record with a notification, and anyone who asks for a person is handed over or leaves a message your team can play back. The same assistant answers on SMS and WhatsApp.
The situation
The phone rings while everyone is with a customer. Six missed calls by close, and no way to tell which were new bookings and which were someone asking about parking.
Incoming call · +44 7700 900812
Answered on the first ring · after hours
Out of its depth — a complaint, a clinical question, anything it was not given an answer for — it stops guessing and hands the call to a person.
Understood
Booking request
Booked
Tue 12 Aug · 4:30pm
Written straight to the appointment book
It sounds like your business, because you write it
You set its name, its tone, the languages it speaks, what it may and may not say about pricing, and the exact phrases it should never use. The same settings train the assistant that drafts your text replies, so the two do not sound like different companies.
- Name, tone and greeting you choose
- Answers from your own FAQ list
- A "never say this" list it respects
- Multiple languages, picked from what the caller uses
It knows when to stop and fetch a person
You name the words and topics that mean "get a human" — a complaint, an emergency, a specific client. It escalates on those instead of trying to handle them, and logs a callback so nobody has to be told twice.
- Urgent keywords you define
- Topics that always escalate
- A configurable after-hours behaviour
- Callback logged against the contact
Every call ends up somewhere you can find it
A summary, a recording and the caller’s details land on the contact record next to their texts and their bookings — not in a separate voicemail system somebody checks on Mondays.
In short
See it on your own data.
Self-serve plans come with a 3-day trial. The card goes in at checkout and nothing is charged until day 4 — cancel before then and nothing is.